Frequently Asked Questions
Is there any other way to heat the hot/cold pack besides the microwave?
I'm sorry to say that I'm not comfortable recommending any alternative methods to heating the hot/cold pack. Do NOT put it in your oven, heat it in a pan on your stove top, stick it in a crock pot or any other creative ways you have considered....I haven't tried them and I don't want to be responsible if you burn down your house.
So, the answer is NO!
What size hot/cold pack should I buy?
There is no hard fast rule since they are pretty versatile, but here is a breakdown in my thought / design process when creating the sizes.
Small, 5" X 5" : This is a great size for little hands (kids) and works perfect for an easy to grab ice pack. I would recommend it for body parts like; eyes, jaws, fingers. I realize it is my least expensive product, but remember it is a SMALL and doesn't cover a lot of surface area.
Medium, 5" X 10" : The medium was designed for your forehead and stomach. It is my favorite size and the one I use the most!
Large, 5" X 14": Perfect for your back and shoulders while laying down.
XLarge, 5" X 20" The Xlarge was created to drape around the neck while sitting up.
Do you take custom orders? Fabric Prints? Sizes?
Yes, I do.
You LOOOOVE [SPORTS Team]! You collect penguins, bananas, fairies in thimbles....whatever it is - if they make a cotton fabric, I'm more than happy to make it for you
I can make the hot/cold packs up to 10" wide and 20" long.
Just send me an email at firstname.lastname@example.org with your request and I'll get back to you with the appropriate pricing and shipping costs.
Please note that I don't take custom size requests during the holiday season, so if that's your jam ask early.
The turn around time for custom orders is approximately 2 weeks depending on my schedule.
What if I live in the area, do I have to pay shipping?
No. Just use coupon code LOCAL during checkout to remove your shipping costs and send me an email at email@example.com to coordinate a drop off pick up arrangement.
Do you sell wholesale?
Yes, I offer hot/cold packs for wholesale! Send me an email at firstname.lastname@example.org to request a wholesale pricing list. There is a minimum quantity of 12 to qualify for wholesale pricing.
Do you make removable slip covers for the hot/cold packs?
No, I don't. You can disinfect the hot/cold pack by microwaving or spraying with Lysol.